Operating rhythm

From first call to closed job.

A repeatable service loop that keeps technicians, spares, and customers in the same timeline — so every desk knows what happened, what is open, and what comes next.

Capture

Book service or installation with customer, product, serial, and nature of work.

Customer and product details
Serial / barcode reference
Nature of complaint or installation
Priority and source capture

Dispatch

Assign the nearest qualified engineer and watch live movement on the map.

Engineer selection by coverage
Assignment confirmation
Live map visibility
Reassignment when needed

Execute

Consume spares, log remarks, hold if needed, or move the unit to the service center.

On-site remarks and updates
Spare issue against the job
Hold and repair-center flow
Stock return when required

Close

Complete the job, settle wallet charges, and keep AMC / PMS visits on the calendar.

Job closure with history
Wallet / service charge settlement
Happy-call readiness
Contract visit continuity

Why this loop works

One timeline for every stakeholder.

Customers get faster resolution. CRM stays in control. Engineers stay accountable. Stock stays accurate.

Less handoff loss

Notes, spares, and status live on the same ticket from open to close.

Faster field decisions

Live location and history help dispatch the right engineer at the right time.

Cleaner back office

Closures, wallets, and contract visits stay connected after the technician leaves site.