Role-based access

Built for every desk in your organization.

The same Service Tool, with the right surface for CRM Staff, Admin, and OEM partners — so each team sees only what they need to run their work.

01

CRM Staff

Day-to-day service desk: booking, assignment, attendance, and customer follow-up.

  • Complaint booking and assignment
  • Customer follow-up and remarks
  • Attendance, leave, and breaks
  • Scoped page-level permissions
  • Attendance-only mode when required
02

Admin

Commercial and warehouse control across purchase, sale, partners, ledgers, and BUSY.

  • Purchase and sale documents
  • Dealers, distributors, and warehouses
  • Credit and debit notes
  • BUSY Accounting sync settings
  • Company wallet and ledgers
03

OEM Login

Partner workspace for brand operations, engineers, stock, and contract visits.

  • OEM dashboard and reports
  • Own engineers and customers
  • Stock and spare control
  • AMC / CMC / PMS visits
  • Linked-company switch
Security model

Access that matches responsibility.

Permissions are page-aware, so every desk stays focused without exposing unrelated controls.

Page-level control

Grant only the screens each user needs across complaints, stock, reports, and attendance.

Role clarity

CRM Staff, Admin, and OEM Login each get a workspace shaped for their daily decisions.

Operational safety

Keep commercial, field, and partner data separated while still sharing one Service Tool.

Choose the workspace that fits your team.

Continue to the partner login, or review the operating workflow next.