Complaints
Book, assign, hold, close, cancel, and run installation or spare-part calls with complete history.
- Open and assign tickets
- Hold and service-center repair
- Closure with full timeline
Service Tool modules
Everything your operations desk already runs.
Designed around the same workflows used by CRM, Admin, and OEM teams inside ClickNCare — from first complaint to stock, payroll, and accounting sync.
AMC / CMC / PMS
Contract visits, batch plans, engineer assignment, and a unified visits calendar.
- Contract visit scheduling
- Batch planning
- Engineer assignment calendar
Engineer network
Profiles, mapped locations, live GPS, monthly call reports, wallets, and payouts.
- Engineer profiles and mapping
- Live GPS and history
- Wallet and payout control
Attendance Management
Check-in and breaks, team marking, leave types and approvals, holidays, and payroll on one staff calendar.
- Check-in, breaks, and team marking
- Leave types and approvals
- Holidays and payroll link
Stock & spares
Issue, return, spare records, product BOM, and employee-wise inventory control.
- Issue and return flows
- Spare records and BOM
- Employee-wise stock
Purchase & sale
Stock-in, stock-out, dealers, warehouses, credit/debit notes, and account ledgers.
- Purchase and sale documents
- Dealers and warehouses
- Credit / debit notes
BUSY Accounting
Integrated BUSY sync for purchase and sale vouchers, party and item masters, and company-wise ledgers.
- Purchase and sale voucher sync
- Party and item masters
- Company-wise ledger support
Serial intelligence
Barcode generation, serial search, and QR registrations from the customer web portal.
- Barcode generation
- Serial / barcode search
- Customer QR registrations
WhatsApp desk
Customer-care messaging and OEM instance routing so every update reaches the right inbox.
- Customer-care messaging
- OEM instance routing
- Update delivery to the right desk
Permissions
Page-level access for CRM, Admin, and OEM teams, plus states, categories, and staff roles.
- Page-level access control
- States and categories
- Staff role assignment
See how teams use these modules day to day.
Review access roles next, or sign in to the partner workspace.