Complaints
Book, assign, hold, close, cancel, and run installation or spare-part calls with complete history.
Live service operations
The command center for after-sales excellence.
ClickNCare Service Tool unifies complaints, field engineers, OEM partners, stock, barcodes, AMC / CMC / PMS contracts, attendance, and BUSY accounting in one professional workspace.
CRM Staff
Admin
OEM Login
Built for OEM service networks
One platform from ticket to closure.
Book a complaint, assign a technician, track live location, consume spares against serials, close with history, and keep AMC / CMC / PMS visits on schedule.
01
Complaint lifecycle
Open, assigned, hold, repair at service center, closed, cancelled, and happy-call flows.
02
Field force control
Engineer wallets, service charges, GPS history, and live map visibility.
03
Inventory that matches the job
Issue and return stock, product BOM, serial/barcode search, and warehouse ledgers.
Engineers on map
TRACKING
Service Tool modules
Everything your operations desk already runs.
Designed around the same workflows used by CRM, Admin, and OEM teams inside ClickNCare.
AMC / CMC / PMS
Contract visits, batch plans, engineer assignment, and a unified visits calendar.
Engineer network
Profiles, mapped locations, live GPS, monthly call reports, wallets, and payouts.
Attendance Management
Check-in and breaks, team marking, leave types and approvals, holidays, and payroll on one staff calendar.
Stock & spares
Issue, return, spare records, product bomb, and employee-wise inventory control.
Purchase & sale
Stock-in, stock-out, dealers, warehouses, credit/debit notes, and account ledgers.
BUSY Accounting
Integrated BUSY sync for purchase and sale vouchers, party and item masters, and company-wise ledgers.
Serial intelligence
Barcode generation, serial search, and QR registrations from the customer web portal.
WhatsApp desk
Customer-care messaging and OEM instance routing so every update reaches the right inbox.
Permissions
Page-level access for CRM, Admin, and OEM teams, plus states, categories, and staff roles.
Role-based access
Built for every desk in your organization.
The same Service Tool, with the right surface for CRM Staff, Admin, and OEM partners.
01
CRM Staff
Day-to-day service desk: booking, assignment, attendance, and customer follow-up.
- Complaint operations
- Attendance & leave
- Scoped page access
02
Admin
Commercial and warehouse control across purchase, sale, partners, ledgers, and BUSY.
- Purchase / sale documents
- BUSY Accounting sync
- Dealers & warehouses
03
OEM Login
Partner workspace for brand operations, engineers, stock, and contract visits.
- OEM dashboard
- Own engineers & customers
- Linked-company switch
Operating rhythm
From first call to closed job.
A repeatable service loop that keeps technicians, spares, and customers in the same timeline.
Capture
Book service or installation with customer, product, serial, and nature of work.
Dispatch
Assign the nearest qualified engineer and watch live movement on the map.
Execute
Consume spares, log remarks, hold if needed, or move the unit to the service center.
Close
Complete the job, settle wallet charges, and keep AMC / PMS visits on the calendar.
0+Access roles
0+Core modules
0Degree service view
0/7Operations ready
Ready to run your service network?
Sign in to the OEM partner workspace and continue where your operations already live.